From 432499178e072b7e2e2cca9d223b2f5eae17ded9 Mon Sep 17 00:00:00 2001 From: Amolith Date: Wed, 16 Mar 2022 21:48:24 -0400 Subject: [PATCH] update contact page --- contact.md | 29 ++++++++++++++--------------- 1 file changed, 14 insertions(+), 15 deletions(-) diff --git a/contact.md b/contact.md index 74077cf..316fb2b 100644 --- a/contact.md +++ b/contact.md @@ -7,24 +7,23 @@ cover: /assets/pages/contact.png permalink: /contact/ --- -As NixNet grows, it becomes more difficult to manage all the different -communication channels and issues and support requests and such. Because of -that, I've set up an open source ticketing system called -[Zammad](https://zammad.org). If you have any issues, create an account on [our -instance](https://support.nixnet.services) or shoot an email to -[support@nixnet.services](mailto:support@nixnet.services). +There are a couple of ways to get community support as well as one-on-one +support. We do prefer the public chats because that allows community members to +answer when we're busy though. -Though IRC is preferred, there are a couple of ways to join the NixNet -community. * **IRC:** `#nixnet` on [NixNet's IRC server](https://docs.nixnet.services/IRC) (also on [Libera](https://libera.chat)) * **Telegram:** `@NixNetChat` -* **Matrix:** `#nixnet:snopyta.org` * **XMPP:** `nixnet@muc.nixnet.services` +* **Matrix:** `#nixnet:snopyta.org` -If you need to communicate in a secure manner, GPG-encrypted email will always -be available. Amolith's address is -[`amolith@nixnet.services`](mailto:amolith@nixnet.services) and his GPG key can -be downloaded at [`amolith.txt`](/amolith.txt). Manton's address is -[`manton@nixnet.services`](mailto:manton@nixnet.services) and his GPG key is -available at [`manton.txt`](/manton.txt) +If you need to communicate one-on-one or in an encrypted manner, there are +additional options. + +* Email + * General support with no encryption but quicker responses: `support@nixnet.services` + * Amolith: `amolith@nixnet.services`, [`amolith.txt`](/amolith.txt) (GPG key) + * Manton: `manton@nixnet.services`, [`manton.txt`](/manton.txt) (GPG key) +* XMPP + * General support: `support@nixnet.services` + * Amolith: `amolith@nixnet.services`