update contact page

contact.md

@@ -7,24 +7,23 @@ cover: /assets/pages/contact.png
 permalink: /contact/
 ---
 
-As NixNet grows, it becomes more difficult to manage all the different
-communication channels and issues and support requests and such. Because of
-that, I've set up an open source ticketing system called
-[Zammad](https://zammad.org). If you have any issues, create an account on [our
-instance](https://support.nixnet.services) or shoot an email to
-[support@nixnet.services](mailto:support@nixnet.services).
+There are a couple of ways to get community support as well as one-on-one
+support. We do prefer the public chats because that allows community members to
+answer when we're busy though.
 
-Though IRC is preferred, there are a couple of ways to join the NixNet
-community.
 * **IRC:** `#nixnet` on [NixNet's IRC server](https://docs.nixnet.services/IRC)
   (also on [Libera](https://libera.chat))
 * **Telegram:** `@NixNetChat`
-* **Matrix:** `#nixnet:snopyta.org`
 * **XMPP:** `nixnet@muc.nixnet.services`
+* **Matrix:** `#nixnet:snopyta.org`
 
-If you need to communicate in a secure manner, GPG-encrypted email will always
-be available. Amolith's address is
-[`amolith@nixnet.services`](mailto:amolith@nixnet.services) and his GPG key can
-be downloaded at [`amolith.txt`](/amolith.txt). Manton's address is
-[`manton@nixnet.services`](mailto:manton@nixnet.services) and his GPG key is
-available at [`manton.txt`](/manton.txt)
+If you need to communicate one-on-one or in an encrypted manner, there are
+additional options.
+
+* Email
+  * General support with no encryption but quicker responses: `support@nixnet.services`
+  * Amolith: `amolith@nixnet.services`, [`amolith.txt`](/amolith.txt) (GPG key)
+  * Manton: `manton@nixnet.services`, [`manton.txt`](/manton.txt) (GPG key)
+* XMPP
+  * General support: `support@nixnet.services`
+  * Amolith: `amolith@nixnet.services`