update contact page
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contact.md
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contact.md
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@ -7,24 +7,23 @@ cover: /assets/pages/contact.png
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permalink: /contact/
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---
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As NixNet grows, it becomes more difficult to manage all the different
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communication channels and issues and support requests and such. Because of
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that, I've set up an open source ticketing system called
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[Zammad](https://zammad.org). If you have any issues, create an account on [our
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instance](https://support.nixnet.services) or shoot an email to
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[support@nixnet.services](mailto:support@nixnet.services).
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There are a couple of ways to get community support as well as one-on-one
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support. We do prefer the public chats because that allows community members to
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answer when we're busy though.
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Though IRC is preferred, there are a couple of ways to join the NixNet
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community.
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* **IRC:** `#nixnet` on [NixNet's IRC server](https://docs.nixnet.services/IRC)
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(also on [Libera](https://libera.chat))
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* **Telegram:** `@NixNetChat`
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* **Matrix:** `#nixnet:snopyta.org`
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* **XMPP:** `nixnet@muc.nixnet.services`
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* **Matrix:** `#nixnet:snopyta.org`
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If you need to communicate in a secure manner, GPG-encrypted email will always
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be available. Amolith's address is
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[`amolith@nixnet.services`](mailto:amolith@nixnet.services) and his GPG key can
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be downloaded at [`amolith.txt`](/amolith.txt). Manton's address is
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[`manton@nixnet.services`](mailto:manton@nixnet.services) and his GPG key is
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available at [`manton.txt`](/manton.txt)
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If you need to communicate one-on-one or in an encrypted manner, there are
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additional options.
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* Email
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* General support with no encryption but quicker responses: `support@nixnet.services`
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* Amolith: `amolith@nixnet.services`, [`amolith.txt`](/amolith.txt) (GPG key)
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* Manton: `manton@nixnet.services`, [`manton.txt`](/manton.txt) (GPG key)
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* XMPP
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* General support: `support@nixnet.services`
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* Amolith: `amolith@nixnet.services`
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